Refund Policy
Effective Date
Last Updated: June 27, 2026
Overview
At Nassa TV, we strive to provide the best IPTV service experience. We offer a 30-day refund policy for customers who meet specific eligibility criteria. Please read this policy carefully to understand your rights and our obligations.
Important Note: We strongly recommend using our 24-hour free trial before purchasing a subscription to ensure our service meets your requirements.
Refund Eligibility
To be eligible for a refund, you must meet one of the following criteria:
Qualified Cases for Refund
- Service not working in your region despite meeting technical requirements
- Persistent technical issues that our support team cannot resolve
- Duplicate or accidental purchase (must be reported within 7 days)
- Service downtime exceeding 48 consecutive hours
Non-Qualified Cases
- Change of mind after using the service
- Failure to use the free trial before purchase
- Incompatibility with your device (check requirements first)
- Slow internet connection or local network issues
- Violation of our terms of service
Refund Process
- Contact our support team via WhatsApp or email within 30 days of purchase
- Provide your order details and explain the reason for refund request
- Our team will review your case and may request additional information
- If approved, refund will be processed within 5-7 business days
Refund Timeframe
Refund requests must be submitted within 30 days of purchase. Approved refunds will be processed within 5-7 business days and may take additional time to appear in your account depending on your payment method.
Subscription Cancellation
You may cancel your subscription at any time, but refunds are only provided according to the eligibility criteria outlined above. Cancellation stops future billing but does not automatically qualify for a refund of the current billing period.
Technical Issues
Before requesting a refund for technical issues, please contact our support team. We will make every effort to resolve any technical problems you encounter. Most issues can be resolved with proper configuration and setup assistance.
Contact Information
For refund requests or questions about this policy, please contact us through one of the following methods:
+962797225602
Quick response guaranteedPolicy Changes We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
Need Help with Your Refund?
Our support team is here to assist you with any questions about our refund policy or to help resolve any issues you may be experiencing.
Contact Support Team